SUPPORT

HiTech Solutions offers several support options designed for our customers to utilize our products most effectively and in a trouble free manner. We will provide support to all registered user who are in Warranty / AMC period. Warranty period will be one year from the date of purchase. Again to avail support after that period user must have to go for AMC.

Assisted Support
Premium support, tailored to your needs, from our trained professionals.

Online Support
Register your problem online on our website. Fill the support form type your problem in details, You will get support immediately. Again you can download patch from our website.

Onsite Support
This side lists the various on site support facilities provided by us.

Installation
We provide the facility of onsite installation of Swastik Gold / Swastik Silver / CarrySoft / PharmaSoft / CourierSoft / TravelSoft / Placement software. For details contact our regional office nearest to you.

Training
We provide training of Swastik. The objective of such training sessions is to make the customer proficient in using the software. For details about applicable conditions, contact our regional office nearest to you.

Trouble Shooting
We provide solutions to problems which are not solved by other support facilities by visiting customer's site. We offer two types of services.

Technical Support
Technical Support means we will provide the solution of all type of technical problems, like Data Corruption / Program Corruption / Software error in Network etc. Technical support is available over phone, pager, fax and e-mail. You just pick up the phone receiver and call to our regional offices nearest to you. You will get our expert within two hour if location is convenient.

General Support
In general support you can get all kind of accounting solution whatever problem will crop up in your system. How to enter voucher according to the software. How to take required report. We will guide you thoroughly about it. If, any kind of account related error occurs in your system, we just solve all the error within period of support.

System Study and Implementation
We will implement / help you to implement your account in Swastik as per your requirement. We have a team of account / Swastik Expert for this purpose. So you do not have to worry about it. Be ready, and our expert will be there to understand your requirement and implement it in our software. We provide the facility of implementation of Swastik after thorough systems study. The software is configured and implemented after studying the business process of the customers. The objective of this facility is to make the software ready for use as per the System Study documentation. This facility is chargeable depending on the exact requirements of the customer. For details contact our regional office nearest to you.

Phone & Fax Support
Phone Support is available Mondays through Fridays from 10 AM to 6 PM. You may call the following phone numbers to obtain the assistance of the nearest Hitech Solution & Services. So call to our regional offices nearest to you. But remember, before calling us, Be prepare for the following:

1. You computer should be On.

2. Related software should be loaded.

3. Note down your exact problem.

4. You should have knowledge about your system configuration and software version & release date.

5. A copy and pen should be reachable to you.

Email Support
This page lists the email addresses of all our regional offices to enable you to mail your problem to the nearest regional office.

We need the following information to process your request for support through Email :

• Company Name
• Address
• Product Name
• Product Version and Release Date
• Serial No
• Date of purchase / AMC renewal Date
• Single/Multi user
• Problem Description

Send the mail to your nearest regional office